Managing people is a key part of any small business – but it can be one of the most difficult aspects of the job. We put your questions to our experts!

Is software useful for managing people or does it take the human element out of HR?

Karla Orth, Owner, Scope & Sequence Consulting, says:

Software can be a game-changer for tradie businesses, but it works best as a tool to support people, not replace them. Running a business isn’t just about ticking boxes – it’s about working with people, and technology can’t fully replicate that.

How can software benefit a tradie business?

Tradies are busy enough without drowning in admin. HR software streamlines payroll, rostering, leave management, and compliance, cutting down on paperwork and errors. Business owners easily waste hours chasing timesheets – something that an HR system can automate in seconds. It also sends reminders for licence renewals, keeping compliance stress-free.

How can software complement the human aspect?

Have you ever had to chase a last-minute sick leave request or mediate a team issue? That’s where the human side of HR matters. Software handles repetitive tasks, but coaching, conflict resolution, and engagement need a personal touch. Instead of replacing people, software frees up time for real conversations and team building. It also improves communication, keeping everyone in the loop.

Tips for using HR software effectively:

1. Pick the right software. Choose a system that fits your needs, like payroll, scheduling, or compliance.

2. Educate your team. Ensure everyone knows how to use it so it actually saves time.

3. Keep the human touch. Use automation for efficiency but maintain personal check-ins.

4. Use data wisely. Leverage reports on attendance and performance to make better decisions.

HR software lightens the load, but let’s be real – people make a business thrive. The best approach is using tech for admin while keeping leadership personal.

What employee benefits should I think about introducing into my business? 

Ashlea Roach, Founder and Managing Director at People Co, says:

When considering employee benefits for your business, it’s important to focus on what will genuinely enhance employee wellbeing, engagement, and experience at work. Gone are the days when a generic benefits offering was enough to attract and retain top talent. Today’s employees are looking for flexibility, personalisation, and support that aligns with their lives both inside and outside of work.

Start with the basics. Ensure your policies around leave, superannuation and workplace flexibility are competitive. These foundational benefits signal to employees that their financial and personal needs are prioritised.

Consider flexibility. This isn’t just about remote work! That’s not an option for many professions, but consider what flexibility you can provide. Things like hybrid models, flexible hours and working patterns, and generous parental leave options are becoming standard in many industries. These demonstrate trust in employees and provide them with greater autonomy to balance work and life in a way that works for them.

Invest in professional development. Opportunities for growth and skill-building — such as technical training programs, leadership coaching, or education allowances — are often highly valued. These not only benefit employees but also support your business growth by building internal capability.

Don’t forget wellbeing. Benefits such as employee assistance programs (EAPs), wellness allowances, or mental health days go a long way in showing your commitment to your team’s holistic wellbeing. These can also help reduce burnout and improve retention.

And of course, ask your people. Conduct surveys or have conversations to understand what your employees actually value. You don’t have to deliver on every request from them, but engaging them in the process tells them you care about them as individuals, and it ensures that anything you do implement will be valued and have maximum impact for your team.

A thoughtful approach to employee benefits isn’t just good for your people — it’s good for business. By investing in your team, you’re fostering a culture that attracts and retains top talent, driving stronger business performance.